Privacy Policy

1. Who We Are

Converso Inc. is a Canadian corporation incorporated under the laws of Ontario. We operate as a fully managed engagement services company providing telephone town halls, virtual meetings, voting services, advocacy campaigns, and related communications services to governments, public institutions, unions, healthcare organizations, and other clients across Canada.

Our offices are located in Canada. All personal information we collect is stored and processed on Canadian soil unless you expressly consent to international transfer.

2. What Personal Information We Collect

We collect personal information only to the extent necessary to provide our services and communicate with prospective clients. Categories of personal information we may collect include:

• Contact information: name, title, organization, email address, telephone number, and province or territory.
• Engagement details: information you provide when requesting a quote or booking a consultation, including event type, audience size, and proposed event date.
• Communications: messages, questions, or feedback you send to us through our website contact forms or email.
• Technical data: IP address, browser type, referring URL, and pages visited, collected automatically through standard web server logs and analytics tools.

We do not collect sensitive personal information such as financial account numbers, health records, or government-issued identification numbers through this website.

3. Why We Collect Personal Information

We collect personal information for the following identified purposes:

• To respond to inquiries and quote requests submitted through our website.
• To provide, deliver, and improve our engagement services.
• To communicate with existing and prospective clients about our services, upcoming features, and relevant industry information.
• To comply with legal and regulatory obligations applicable to our business.
• To analyze how visitors use our website so we can improve the user experience.

We will not use personal information for a new purpose without your consent or as otherwise permitted by law.

4. Consent

We collect, use, and disclose personal information with your knowledge and consent. By submitting a contact or quote request form on our website, you consent to our collection and use of your information for the purposes described in this policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us at the address below. We will inform you of the implications of withdrawing consent before doing so.

5. Disclosure of Personal Information

We do not sell, rent, or trade personal information. We may disclose personal information to:

• Service providers: third-party companies that perform services on our behalf (such as email delivery and form processing), who are contractually required to protect the information and use it only for the specified purpose.
• Legal and regulatory authorities: where required by applicable Canadian law, regulation, court order, or lawful government request.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of our assets, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party service providers we engage are required to maintain privacy standards consistent with PIPEDA.

6. Data Residency — Canadian Hosting

Converso is committed to Canadian data sovereignty. Personal information collected through this website is stored and processed in Canada. Our engagement platform, Motion Meetings, is hosted on Canadian infrastructure and is compliant with PIPEDA.

Where we engage third-party service providers outside Canada, we take contractual and technical measures to ensure your personal information receives protection equivalent to that required under Canadian privacy law.

7. Safeguards

We protect personal information with physical, organizational, and technological safeguards appropriate to the sensitivity of the information. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Your Rights

Under PIPEDA, you have the right to:

• Know whether we hold personal information about you and request access to it.
• Challenge the accuracy and completeness of your personal information and request correction.
• Withdraw consent to the collection, use, or disclosure of your personal information, subject to legal limitations.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Privacy Officer at privacy@converso.co. We will respond within 30 days of receiving your request.

9. Cookies and Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve user experience. You can configure your browser to refuse cookies, though some site features may not function as intended if you do so.

We do not use tracking technologies to build advertising profiles or share behavioural data with third-party advertising networks.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by Converso.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

Contact Our Privacy Officer

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Officer
Converso Inc.
Toronto, Ontario, Canada
Email: privacy@converso.co

You also have the right to contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices.